Privacy Policy

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Last updated: June 3, 2025

1. Introduction

Welcome to InstantDivorcePapers.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and purchase our divorce document preparation services. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

• Account Registration & Orders: When you create an account or place an order, we collect your full name, mailing address, email address, telephone number, date of birth, Social Security Number (if required for your state's divorce forms), and other personally identifiable information needed to generate divorce documents appropriate for your jurisdiction.
• Financial & Payment Information:We collect your credit/debit card details (card number, expiration date, CVV) or other payment method information for processing payments through our secure payment processor. We do not store full payment details on our servers; they are encrypted and managed by a PCI-compliant third-party payment processor.
• Customer Support & Correspondence:If you contact us (via email, telephone, chat), we collect the information you provide (e.g., your name, email address, phone number, details of your inquiry, and conversation transcripts) to respond to your request and improve our services.

Information Collected Automatically

• Usage Data & Analytics:When you visit our website, we automatically collect certain information about your device and your use of our site. This may include IP address, browser type, operating system, referring/exit pages, date/time stamps, device identifiers, and usage patterns. We use Google Analytics (and similar tools) to analyze trends, administer the site, and track user navigation for site optimization.
• Cookies & Tracking Technologies:We use cookies, beacons, and similar tracking technologies to enhance site functionality, remember your preferences, and analyze usage. Cookies may be "session" cookies (expire once you close your browser) or "persistent" cookies (stay on your device until you delete them or they expire). You can disable cookies through your browser settings, but this may limit your ability to use certain features.

Information from Third Parties

• Third-Party Services: If you choose to link or log in via a third-party service (e.g., Google, Facebook), we may receive personal information from them, such as your name, email address, and profile picture. We only use that information to personalize your user experience and to facilitate account creation or login.
• Public Records & Verification Services: In states where required, we may obtain publicly available information (e.g., property records, names of spouses) to verify that you meet local filing requirements or to auto‐populate certain fields in your divorce forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery & Document Preparation

• To generate, customize, and deliver divorce documents based on your inputs and the laws of your jurisdiction.
• To communicate with courts (if authorized), third parties, or your designated representative to file or serve divorce papers on your behalf (where applicable).

Account Management & Support

• To create and maintain your account, process orders, provide access to order history, and track order status.
• To communicate with you about your account, respond to support inquiries, send order confirmations, and notify you of changes to our services or policies.

Billing & Fraud Prevention

• To process payments, issue refunds (if applicable), and verify billing information.
• To detect, investigate, and prevent fraudulent transactions or misuse of our services.

Site Improvement & Personalization

• To analyze site usage, identify areas for improvement, and enhance user experience.
• To serve location-based or behavioral-based content or advertisements based on your browsing activity (only if you opt in to such tracking).

Marketing & Promotions (Optional)

• To send you promotional offers, newsletters, and other marketing communications if you have opted in.
• You can opt out of marketing emails at any time by following the "unsubscribe" link in those emails or by contacting us at privacy@instantdivorcepapers.com.

Legal Compliance & Protection

• To comply with applicable laws, regulations, or court orders.
• To protect our rights, property, and the safety of our users or the public in accordance with our Terms of Service (e.g., defending against legal claims).

4. How We Share Your Information

We do not sell your personal information. However, we may share information as described below:

1. Service Providers & Vendors

• Payment Processors: To process payments and prevent fraud (e.g., Stripe, PayPal).
• Document Filing Services: In certain states where we electronically file your divorce documents with the court, we may share your information with third-party filing agents.
• Mailing & Courier Services: If you request hard copies of your divorce documents, we share your name and mailing address with USPS, FedEx, or similar carriers.
• Hosting & Analytics Providers: AWS (or equivalent) to host our website and Google Analytics (or equivalent) for site‐usage analysis.

Courts & Government Agencies

• When required by law, we share necessary information with the appropriate courthouse or state agency to file your divorce papers.
• If a court or other party subpoenas your information, we will comply to the extent legally required.

Affiliates & Subsidiaries

• If InstantDivorcePapers.com is acquired by or merged with another company, we may share or transfer your information as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Legal Obligations & Protection

• We may share your information to comply with legal obligations, respond to lawful requests from law enforcement or other governmental authorities, or protect our legal rights, property, or safety of users.

Aggregate or De-Identified Information

• We may share non‐personal, aggregated, or anonymized data (e.g., number of users in a given state) with third parties for research, marketing, or promotional purposes. This information does not identify any individual user.

5. Security Measures

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information:

Encryption & Secure Transmission

• All data transmitted between your browser and our servers is encrypted using industry‐standard SSL/TLS encryption.
• Stored data is encrypted at rest when feasible.

Access Controls & Authentication

• Access to personally identifiable data is limited to employees, contractors, and agents who need it to perform their job responsibilities.
• We require strong, unique passwords for user accounts and encourage enabling two-factor authentication (2FA) where available.

Regular Security Assessments

• We perform routine vulnerability scans, penetration testing, and software updates.
• We retain a third‐party security firm to conduct periodic security audits and risk assessments.

Incident Response

• In the event of a data breach, we will promptly investigate, contain, and remediate the incident. We will notify affected users and, if required by law, relevant authorities without undue delay.

6. Your Choices & Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Correction

• You can request a copy of the personal information we hold about you or ask us to correct any inaccuracies.

Deletion & Portability

• You may request that we delete your account and associated personal information, subject to any legal retention requirements (e.g., some states require us to retain divorce paperwork for a certain period).
• You may request a portable copy of your personal data in a commonly used format (e.g., CSV).

Opt-Out of Marketing

• You may opt out of receiving promotional emails or SMS messages by following the unsubscribing instructions in those communications or by contacting us.

Cookie Preferences

• Most browsers allow you to block or delete cookies via their settings. If you disable cookies, some features of our site may not function properly.

To exercise any of these rights, please contact us at privacy@instantdivorcepapers.com or mail us at:
InstantDivorcePapers.com
Attention: Privacy Compliance
501 Silverside Rd Ste 105
Wilmington, DE 19801

We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect or maintain personal information from individuals under 18. If we learn that we have collected information from someone under 18, we will delete that information promptly. If you believe we might have information from a child under 18, please contact us.

8. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., blogs, legal resources) or integrate third-party tools (e.g., live chat, payment gateways). This Privacy Policy applies only to information we collect. If you click on a third-party link, you are subject to that third party's privacy policies. We encourage you to review each policy before submitting any personal information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (e.g., state laws regarding retention of legal documents), resolve disputes, enforce our agreements, and for legitimate business purposes. Once retention is no longer needed, we will securely delete or anonymize your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make modifications, we will revise the "Last updated" date and post the new policy on our site. If the changes are material, we will provide prominent notice (e.g., email notification or announcement on the website homepage) prior to the changes taking effect. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or want to exercise your rights, contact us at:
Email: privacy@instantdivorcepapers.com
Address: 501 Silverside Rd Ste 105, Wilmington, DE 19801